Software Refund Policy

1. Division Responsibilities & Overview
Commercial audio software plugins and digital synthesizers are sold and distributed through CODEX AUDIOWORKS, a specialist brand of CODEX STUDIOS LIMITED. This policy outlines trial evaluations and refund terms for digital software licenses purchased through the CODEX AUDIOWORKS platform.

2. Free Trial Evaluation
To assist customers in confirming host DAW compatibility and audio performance on their specific computer hardware, CODEX AUDIOWORKS offers free evaluation trials for its software products where available. We strongly encourage downloading and testing trial versions inside your production environment prior to purchasing a perpetual license.

3. 14-Day Refund Consideration for Technical Issues
Because digital software licenses cannot be physically returned once activated, digital sales are generally final. However, if you experience an irreconcilable technical compatibility failure or software defect within 14 days of purchase that our engineering support team cannot resolve, we will issue a full refund to your original payment method upon verification.

4. New Zealand Consumer Rights
Nothing in this policy limits or excludes your statutory rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986, which apply to consumer transactions within New Zealand.

5. License Revocation Upon Refund
When a refund is approved and issued, the corresponding software license key is permanently revoked, and all associated machine activations are deregistered from our licensing servers.

6. Contacting Support
To submit a technical inquiry or refund request, please contact the CODEX AUDIOWORKS support desk at support@codexaudioworks.com or submit a ticket through the Audioworks Support Portal ↗.